Refund policy

Returns

You can return unopened items within 30 days of delivery for a full refund.

Your right to cancel

Under UK law, you can cancel your order within 14 days of delivery for any reason. We extend this to 30 days. Items must be unused, unopened and in their original sealed packaging.

Hygiene

For hygiene reasons, we can't accept returns once the seal has been broken. This doesn't affect your rights if an item is faulty.

Faulty, damaged or incorrect items

Email us within 30 days of delivery with your order number and photos. We'll send a replacement or give a full refund, and cover reasonable return postage.

How to return

Email orders@dildoes.co.uk with your order number before sending anything back. Please use a tracked service - items remain your responsibility until they reach us. Unless an item is faulty or incorrect, return postage is paid by you.

Refunds

We'll refund the item price and the standard delivery charge within 14 days of receiving your return, to your original payment method.

Order changes

Orders are dispatched quickly, so we can't amend or stop an order once it's placed. You can still return unopened items as above.

Who we are

Dildoes UK is operated by AJC Marketing Ltd, company number 11585881.