Frequently Asked Questions

Can I cancel or change my order?

Orders are dispatched quickly, so we can't cancel or amend them once placed. You can return unopened items within 30 days of delivery for a full refund.

When will my order be dispatched?

Orders placed before 2pm, Monday to Friday, are dispatched the same day.

How long does delivery take?

We use Royal Mail Tracked 48, signed for, so your parcel usually arrives within 2-3 working days of dispatch.

I entered the wrong address or won't be in. What can I do?

We can't change orders once placed, but you can use your Royal Mail tracking link to arrange redelivery or collection.

Is the packaging discreet?

Yes. Parcels are plain, with no product or store name on the outside, and your bank statement shows [DSUK DESCRIPTOR].

Can I have my order delivered to a locker?

Parcels need a signature, so please check your locker provider can accept signed-for items first.

Do you ship internationally?

Not at the moment. We deliver to UK addresses only.

What payment methods do you accept?

Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.

What if my item is faulty, damaged or wrong?

Email orders@dildoes.co.uk with your order number and photos, and we'll sort a replacement or refund.

Can I return an item?

Yes, if it's unopened and in its original sealed packaging, within 30 days of delivery. For hygiene reasons we can't accept opened items unless they're faulty.

How do I contact you?

Email orders@dildoes.co.uk.